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R1Soft Windows Agent Driver (buagent) – Failed to open control device

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After upgrading/installing R1soft windows agent, you may get following error message:

Failed to open control device. Have you rebooted since the agent was installed? Error: 0
OR
Error 1067: The process terminated unexpectedly, when attempting to start the service manually.

Cause
********
The problem is with the installation script and the way Windows handles these values.

Resolution
************
This workaround must be run as the local administrator. Users with elevated ‘admin-level’ privilege will not work. Domain administrator may not work.

The workaround is to reinstall the driver as follows:

For x86_64

1. cd C:\Program Files\R1Soft\buagent
2. r1soft-install-driver /i x64\R1VolumeFilterInstall.inf
or
r1soft-install-driver64.exe /i x64\R1VolumeFilterInstall.inf

For x86

1. cd C:\Program Files\R1Soft\buagent
2. r1soft-install-driver /i x86\R1VolumeFilterInstall.inf
or
r1soft-install-driver32.exe /i x86\R1VolumeFilterInstall.inf

Restart your server.

That’s all !!!

~mohammed

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